1. Introduction
This Privacy Policy explains how Essencia Clinic (“Clinic”, “Data Controller”) processes, stores, transfers and protects personal data obtained through www.essenciaclinic.com (“Website”).
The Clinic undertakes to protect your personal data in accordance with Türkiye’s KVKK and, where applicable, the EU General Data Protection Regulation (“GDPR”).
2. Personal Data We Process
Depending on your interaction with the Website and our channels, we may process:
– Identity: name, surname
– Contact: phone number, email address
– Appointment/Request: appointment date/time, request content, preferred contact method
– Technical: IP address, device/browser info, logs, cookie data
– Health data (special category): only what you share and only to the extent necessary for service provision
3. Purposes of Processing
We may process your data for:
– booking and providing services,
– pre-assessment/consultation processes,
– handling requests/complaints,
– communications and information,
– compliance with legal obligations,
– improving service quality and ensuring security.
4. Special Category Data (Health Data)
Health data is special category data. We process it for:
– medical assessment and service provision,
– patient safety,
– fulfilling legal obligations,
and we apply appropriate technical/organizational measures. Where required, we may request your explicit consent.
5. Data Transfers
Your data may be shared, to the extent necessary and for the stated purposes, with:
– competent public authorities (where legally required),
– mandatory service providers (hosting, email, CRM, call infrastructure etc.).
We ensure confidentiality and security obligations in transfers.
6. Retention
We retain personal data for the periods required by applicable laws or as long as necessary for the purposes of processing. At the end of the period, data is deleted, destroyed or anonymized.
7. Cookies
The Website may use cookies for functionality, performance and analytics. You can manage cookie preferences in your browser settings. Restricting cookies may limit certain functions.
8. Data Security
We apply appropriate technical and organizational measures such as access controls, encryption where appropriate, logging, secure hosting and authorization practices.
9. Your Rights
Under KVKK (and where applicable GDPR), you may request access, rectification, deletion/erasure, objection to processing and submission of your requests.
10. Contact
Phone: +90 544 801 72 63
Email: info@essenciaclinic.com
11. Updates
This policy may be updated when necessary. The current version becomes effective when published on the Website.
